You have my individual attention

When having to go to the medical doctor for an appointment and upon entering the surgery, the door is shut behind you and all focus of the doctor falls on you — questions are asked about your condition, you are examined and a suggested course of treatment is offered. There are no distractions, no pharmaceutical representatives are allowed into the office and no calls are made unless they relate directly to your condition. The doctor channels all his/her skills and experience into empathy, assurance and finding a solution. You experience individualised attention.

In the workplace, all employees need individualised attention — maybe not frequently, but regularly. The human being is designed to interact, collaborate and share ideas, opinions and offer solutions, yes, even at lower levels in the organisation. Managers, therefore, need to create appropriate space and time in their respective schedules to facilitate conversations, but they need to be fully present during these moments. Any form of distraction or other concern is perceived very quickly, resulting in disheartened staff and ebbing trust. In particular, those in leadership positions should focus on:

  1. Personal health and wellness — polite enquiry into the wellbeing of employees, taking an interest in their respective families and celebrating milestones (birthdays, anniversaries, etc.) demonstrate that the leader cares. Authentic care, in turn, builds loyalty and trust.

Individualised attention from managers should be the experience of all employees — time spent connecting with leaders around issues that relate to wellness, roles, performance and concerns. All employees want to be treated as genuine “partners” in assisting the business realise its objectives.

Originally published at https://www.stretchforgrowth.com on December 8, 2019.

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Jonathan has spent over 30 years focusing his efforts on developing people throughout the world. He believes that people have the most impact when stretched.

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Jonathan Mills

Jonathan has spent over 30 years focusing his efforts on developing people throughout the world. He believes that people have the most impact when stretched.