Pursue success by soliciting what people do best

  1. A fully engaged leadership team — distant or disengaged leaders breed suspicion and other ills. Involvement with personnel, being fully present and acknowledging the contribution of individuals and teams is foundational to creating an engaged work environment. Set the example with behaviour aligned to company values and goals.
  2. Decision-making should be delegated to appropriate authority levels — pass the ability to make calls on any issues to the lowest levels possible. This form of empowerment should come with an accountability structure and a set of well-known decision-making principles firmly in place.
  3. Remove obstacles that may hinder performance — unnecessary reports and superfluous meetings sap energy that could be more appropriately utilised on important tasks.
  4. Dismantle bureaucracy — a politicised environment breeds discontent and breaks down trust. Avoid silos and involve every team in improvement efforts.
  5. Communicate extensively — withholding information is frustrating for everyone. Liberally pass on “big picture” information and vision.
  6. Offer constructive feedback — everyone wants to know how well they are doing or where they need to improve. Be prepared, too, to receive positive or developmental feedback well.
  7. Recognise excellence — acknowledge good work and success regularly and reward employees in line with company goals, key result areas and discretionary effort.



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Jonathan Mills

Jonathan Mills


Jonathan has spent over 30 years focusing his efforts on developing people throughout the world. He believes that people have the most impact when stretched.