No simple approaches to change

  • Corporate culture — our set of values, norms, behaviours and relationships. Do we demonstrate fairness? Do we encourage our employees to teach us? Do we care? Do we listen adequately? Can we be influenced? Are we trusted?
  • Customer expectations — the needs, expectations and desires of those that buy our products and services. Do we listen to clients? Do we understand the solutions that they seek? Do we communicate adequately with customers?
  • Shareholder needs — establishing a pattern of consistent return on investment for all shareholders. Do shareholders have insight into our business challenges and how we are attempting to resolve them?
  • Market, industry and legislative requirements — compliance, known for integrity in the industry, adapting to new market trends, fighting for market share.
  • Technology and operational requirements — incorporation of and investment in new technology that impacts outputs positively. Are processes and people aligned to what we want to achieve?



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Jonathan Mills

Jonathan Mills


Jonathan has spent over 30 years focusing his efforts on developing people throughout the world. He believes that people have the most impact when stretched.