Get great customer experience

“When employees are kept informed instead of projecting an attitude of ‘I just work here’, they come across to customers as ‘I can help because I am in the know’” — ANON

Whist it is true that any possibility of a “personal touch” and “face-to-face” experience has been taken out of customer interactions, almost totally due to the current COVID-19 virus pandemic, it is not true that customers should thus expect…